In our upcoming Future of Money and Banking Study, 11% of respondents said that they never use ATMs. The three most frequent reasons given for never using ATMs were a preference for dealing with human beings (43% of those who say they never use ATMs), lack of a need for cash (35%), and a preference for withdrawing cash during purchase at stores instead of going to an ATM (25%).


The first reason — a preference for dealing with live human beings — was heavily influenced by age. For example, while 62% of those 65 years of age or older who do not use ATMS gave that response, not one of the 52 non-ATM users in the 25-34 year old category did.


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February 6, 2018