Web Insight: are you satisfied with public transportation?

Of those who use public transportation, how satisfied are they?

In the Center’s Future of Transportation Study, we asked people how satisfied they are with the public transportation that they use. A plurality (and near majority) of people who use public transportation (49%) said that they were satisfied. Only 9% said they were dissatisfied, with the remaining 42% neutral on the issue.

Age

Some categories of people were more satisfied than others. In general, older public transportation users tended to be more satisfied. Sixty-nine percent of those aged 65 and above expressed satisfaction, compared with 56% of those aged 55-64, 55% in the 45-54 age group, 44% for those aged 35-44, and 46% of those in the 18-24 group. Thirty-nine percent of those in both the 14-17 and 25-34 year old groups said they were satisfied.

Gender

Males (53%) were more likely to be satisfied than females (44%), maybe because some females have to put up with misbehaving men during their commutes.

Region

Region of the country mattered. In the Midwest 50% were satisfied, as were 51% of those in the West. Public transportation users in the South (56%) were most likely to be satisfied, while those in the Northeast (40%) the least.

Living area

Living area also made a difference. While 46% of those living in urban areas and 53% of those living in the suburbs were satisfied with their public transportation, 72% of those in rural areas were.

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August 13, 2018