Web Insight 127xxx: do you make online phone calls?

People have been able to make or receive phone calls on the internet for some time. Do many people take advantage of this?

In our 2018 Digital Future Survey, seven percent of internet users said that they go online for this purpose several times a day. The percentage of users who say that they use the internet in this way several times a day has steadily increased upwards from one percent in 2007.

Another 11 percent say that they use the internet daily to make or receive calls, also up steadily from one percent in 2007.

Another 14 percent say they do this weekly and eight percent say monthly, both with the same upward trajectory since 2007.

Only 41 percent of users say they never do this, down from 91 percent in 2007.

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January 20, 2020