- Center for the Digital Future - http://www.digitalcenter.org -

Do people still use banking services
the old-fashioned way?

People increasingly conduct their banking with digital methods, such as transactions at ATMs or online through a PC or cell phone, rather than going into a local bank or credit union and dealing face-to-face with staff. But have customers given up on traditional banking for their daily needs – such as interacting with bank tellers in person?

A surprisingly large number of people still bank with a real person, face-to-face.

For the Center’s upcoming study on digital banking and money, we asked people how often they interact with their primary bank or credit union through a staff member at a branch.

In-person banking: overall

Weekly in-person banking

Monthly in-person banking

Never bank in person

In sum, while for small percentages of people an in-person visit to their financial institution is a thing of the past, for many customers of all ages, actually going to the bank is far from dead.

The Center’s comprehensive report on digital banking and money will be released in early September.  The findings include data on the use of ATMs and cash machines, which will explore in an upcoming Web Insight.

Sign up here [1] to receive a free copy of the report.
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See all Web Insights [2].

August 1, 2017